Account

Sign up and login

There are two ways to sign up for a SALTO KS account:

1.Your installer creates an account for you during installation

2.You sign up for an account yourself through http://www.home.saltoks.com/   

Please note that if an installer installs your site, you need to provide the same email address to your installer.

How do I let an installer set up my account? 1. During the installation process; your installer will enter your email address into our site.

2. You will then receive an invitation via email to sign up for a SALTO KS account.  3. When you follow the link in the email, you will be asked to fill in a form with some personal details.

4. You will then receive an email to setup your password.

5. With your e-mail address and password you can then login to http://home.saltoks.com Once the installation has been completed and released by your installer; you will be able to access and manage your site.

How do I sign up for my account myself?

1. To sign up for an account yourself, you can visit http://www.home.saltoks.com and click on the link 'Login / Sign Up' in the menu bar.

2. The next screen will take you to the login page for a SALTO KS account, home.saltoks.com 

3. Please click the Sign Up button to start the sign up process. 4. Once you have completed the sign-up process, you will receive an email to confirm your account. 5. When you follow the link in the email, you will be asked to provide some personal details to activate your account:

6. When you click 'Finish' you have successfully created ad activated your SALTO KS account.

Congratulations on your SALTO KS account!

Go to the page
  1. To login to your SALTO KS account, visit http://home.saltoks.com.
  2. You can login by entering the email address you have used for registration and the password you have set-up at time of registration.

I forgot my password, what should I do?

If you have forgotten your password, please follow the link 'Forgot Password' and follow the steps to recover your password.

I forgot my e-mail address, what should I do?

When you do not remember the email address you have used to register with SALTO KS, please contact support@saltoks.com I don’t have an account yet, what should I do?

In case you don't have a SALTO KS account yet, please contact your installer or follow the link 'Sign Up' to sign up for a SALTO KS account.

Go to the page

1. When you do not remember the password to access your SALTO KS account, please follow the link 'Forgot Password' on http://home.SALTO KS.com.

2. In the next step, you will be asked to enter the email address you have used to sign up for SALTO KS or the email address that the installer has entered during the installation process. Please check with your installer, which email address, was entered during the installation and enter it here to reset your password.

3. Once you have clicked on 'Reset password' an email will be sent to your email address with a link to complete the password reset. Click on the link in the email to reset your password; you will be asked to enter a new password.

Please note the password strength requirement:

  • Minimum of 8 characters
  • At least 1 lower case letter
  • At least 1 upper case letter
  • At least 2 numeric digits

4. Once you have entered a password and confirmed the password, click on 'Change Password'. 5. You can now login with your email address and the password you have just created.

Go to the page
Lost your PIN (as a non-Owner)? A Site admin in your Site needs to:
  1. Go to app.saltoks.com
  2. Select your Site
  3. Go to Site > Rights
  4. Find your profile and click 'Reset PIN'

If you are the Owner please reset the IQ. However, be aware, that this action will cause all the Users to reactivate again.

Go to the page

Account issues

When tags are suspended this means that your voucher is expired.

Contact your installer to renew your voucher.

Go to the page

Technical Support - Signup and Login

The delivery of emails (e.g. confirmation, reset password, etc.) is usually done instantly. There may be situations where the delivery of emails is delayed, or where emails are delivered into the recipients SPAM folder.

In situations where the customer does not receive the email, please take the following into consideration:

  • Emails might be delayed due to various circumstances, if not received immediately, please wait for a number of minutes
  • Check the SPAM folder of the recipient; it may occur that emails are delivered into the SPAM folder
  • If the customer uses Gmail, please check all the 'Social', 'Promotions', 'Updates' and 'Forums' tabs as well as the 'Primary' tab.

If the customer has not received the email within the hour, please contact

support@saltoks.com and include the following information:

  • Site UID
  • Customers full name
  • Customers email address
  • Type of email requested (e.g. confirmation email, reset password email, etc.)

Support will then look into the issue and if needed, a manual email will be sent to the customer.

Go to the page

When presented to the Lock added Tags trigger the expected green LED light, but the KS portal doesn't show the added Tags. What should I do?

When an invalid Tag is presented to a door that is in EOM (Easy Office Mode), the Lock would blink green.To investigate this issue contact SALTO Tech support with the Lock's MAC address and the time stamp.

Go to the page

Technical Support - Account Issues

If the customer does not have access to home.saltoks.com any longer and cannot complete the password reset procedure (e.g. because you don't have access to the previous Owner's email inbox), then please follow the steps below to reset the Owner's details.

Send an e-mail to support@saltoks.com with the following information:

    • Site UID or Activation Code of IQ
    • Current Owner's email address (if known)
    • New Owner's name and email address

Be sure to include a scanned copy of the following documentation:

    • Copy of ID of the new Owner
    • Copy of the voucher that has been used

Once this has been received by Support, we will process the change of ownership request and the Owner will be changed within 3 working days. Both the old Owner and new Owner will be notified by email about the change.

Please note that this is the only way to change the Owner when the user has no access to the Owner's account and cannot perform a password reset. This is due to security reasons and SALTO will not change the ownership without the stated documents.

Go to the page

When presented to the Lock added Tags trigger the expected green LED light, but the KS portal doesn't show the added Tags. What should I do?

When connecting the IQ 2.0 through ethernet or WiFi local network settings can interfere with the IQ operation. Updates and normal operation requires different settings. Ideally, the IQ should be on a network where all outbound traffic for the IQ is accepted. This is the only way to ensure an update will work as it should and will ensure no issues with normal operation.

For updating, we use IP 178.255.196.56. Any port could be used so the network must allow all outgoing traffic.

For normal operation, the IQ uses below IP-addresses and port 40000 and 40001, these should be whitelisted. Note that the IQ makes a connection to these ports on the CCC, but the connection is done from a random port. Thus, the IQ must be allowed to connect to external port 40000 or 40001 for this to work.

If it's not accepted the IQ must have access due to security reasons an M2M connection is an option.

If the IQ cannot connect, check the following:

Network requirements:

DHCP server that provides the IQ with an IP address

For WiFi: Preferably WPA or WPA2 encryption, otherwise an open network. 2.4ghz only.

For Ethernet: No network authentication (no 802.1X)

The IQ connects to a server on TCP ports 40000 and 40001

The IQ updates by downloading a file from our FTPS server

Go to the page

This depends on your voucher

Go to the page